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Questions & Answers

You have questions that we have answered in the FAQ could not answer? Then write to us here in the contact form. And so that you don't have to call or send us a message every time, we have summarized the most frequently asked questions and answers for you. If you haven't found what you're looking for here, please get in touch with us. You can find the form and our e-mail address further down the page.

Yes, the ticket is valid - we will always contact you again to make sure before a final cancellation.

Write us an e-mail ( with your booking number and your name and also tell us which tickets we should cancel (in the case of partial cancellations). You do not have to not and you will receive 75% of the paid fee back.

Did the confirmation e-mail end up in your spam folder? If not, please send us an e-mail ( and we will send you the ticket again.

Send us an e-mail ( with the booking number and the different billing address; we will then send you the invoice.

Please contact the Europa-Park Resorts hotel reservation by phone. Please state that you are a guest at the festival: +49 7822 / 8600

Contact form



Quick and easy to Europa-Park Rust by car, bus or plane.

Frequently asked questions
Here you can find our FAQ